Refunds, reprints, and things that go wrong

Before your book goes to press

Up to the moment we send your book to the printer, you can cancel for a full refund of everything you paid on the order. It does not matter how far along we are.

• Before you have uploaded anything. Full refund.
• After your photos are in and we are building. Full refund, even if we have already transcribed every recipe.
• After you have the proof, before you approve it. Full refund. If we could not get it right, or you simply changed your mind, that is reason enough.

This is a promise we make on purpose. Nobody should feel stuck with a book they do not love because the work had started. When you cancel, we delete your uploads once the refund is through, unless you ask us to hold them for later.

After you approve the proof

Your written "approved" is what sends the book to print, and we usually send it the same day. From that moment the book is being made just for you, and it cannot be resold, so a refund for a change of mind is no longer possible. This is the one hard line in the whole policy, and it is why we ask you to read the proof carefully.

What is still covered, always:

• Our mistakes. If the printed book differs from the proof you approved, or the printing or binding is faulty, we reprint it free. No questions, no need to send anything back.
• Your own typos. A spelling or a quantity that was in the proof you approved is yours from that point. We fix it and reprint at your tier's extra-copy price, and the fix itself is free.

Damaged, faulty, or never arrived

Every book ships tracked, in packaging made for books, but carriers are carriers. If something goes wrong:

• Arrived damaged or with a printing fault. Email us a photo of the problem, and of the box if the box is the problem, within 14 days of delivery. We reprint it free, usually shipping again within about a week. Keep the damaged copy, or pass it on. It does not need to come back.
• Tracking says delivered, but nothing came. Tell us within 14 days of the delivery date. We chase the carrier, and if it has not turned up within a week we reprint free.
• Tracking stopped moving. Tell us and we start a trace. If the carrier cannot find it, we reprint free.

If a reprint is not what you want, or a second copy goes wrong too, we refund the order in full instead. You choose.

Add-ons

• Rush, $75. Refunded with the book if you cancel before press. If we miss the rush date and the delay was ours, we refund the $75 and the book still ships.
• Mail-in scanning, $49. Refunded in full if you cancel before we have mailed you the box. Once we have scanned your cards and sent them back, that service is done and the $49 stays, even if you later cancel the book itself. If a carrier loses your originals, we refund everything you paid on the order and pass the insurance payment to you in full. That is in the terms in more detail, and it is the part we most hope never applies.
• Extra copies. Refunded in full until they go to print. After that they are treated like any other printed book.
• Additional recipes, $3 each. Refunded with the book before press. Once printed, they are in the book.
• Extra revision rounds, $25 each. Refunded with everything else if you cancel before press.

Digital PDF only

A PDF order gets a proof and one round of revisions, and you can have a full refund until the final PDF is delivered. Once it is delivered, it is a file you now have, so there is no refund. If we made an error in it, we fix it free and send a corrected file.

Gift certificates

If the person you bought it for has not redeemed it, you can have a full refund within 30 days of buying it. After that, the certificate keeps its full dollar value forever, with no expiration, and it is not redeemable for cash except where the law requires it. A certificate that has been partly used keeps its remaining balance. If a certificate is lost, we re-send it free.

How to ask, and how long it takes

Email [email protected] with your order number, or just your name if you cannot find it. You do not need to give a reason. We process the refund within five business days of your message, usually the same day, to the card you paid with. It then takes your bank another five to ten business days to show it. We email you when it is done.

If this ever changes

We will update this page and change the date at the bottom. The policy that applies to your order is the one on this page on the day you placed it.